Customer Service Representative (Tracer Staff) - Full Time

Join our dynamic team as a Customer Service Representative (Tracer Staff) in the heart of Kebayoran Lama, Jakarta! We are seeking passionate individuals—whether fresh graduates or experienced professionals—to deliver exceptional service and support to our valued customers. At Private Advertiser, we pride ourselves on our commitment to customer satisfaction, and we believe that your dedication and enthusiasm will help us achieve our goals.

In this role, you will be the first point of contact for our customers, handling inquiries, complaints, and requests with professionalism and empathy. You will use our CRM system, ZenDesk, to manage customer interactions efficiently and ensure that every customer leaves with a positive experience. This is an excellent opportunity to grow within a supportive and innovative environment, where your contributions will be recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Use ZenDesk to manage and track customer interactions, ensuring timely resolution of issues.
• Collaborate with other departments to escalate and resolve complex customer concerns.
• Provide excellent customer service by being polite, patient, and professional in all interactions.
• Maintain detailed records of all customer interactions and follow up on unresolved issues.
• Participate in training programs and quality assurance activities to improve service standards.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Contribute to the team's goals by actively seeking ways to enhance customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, or a recent graduate with relevant experience.
• Proven ability to handle customer interactions with professionalism and empathy.
• Strong communication skills, both written and verbal, in Indonesian.
• Familiarity with CRM systems, preferably ZenDesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Good organizational skills with attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent, with a preference for candidates with a degree in business, communications, or a related field.

🛠️ Keahlian

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