Branch Manager - Ella Skin Clinic (Surabaya, Jawa Timur)

Join Ella Skin Clinic, a leading name in aesthetic and skincare solutions, as our Branch Manager in Surabaya, Jawa Timur. In this pivotal role, you will drive the success of our high-performing branches (with a focus on red and yellow flagged locations) through strategic planning, operational excellence, and exceptional customer service. With a strong emphasis on team leadership and business growth, this position offers a unique opportunity to shape the future of our brand in one of Indonesia's most dynamic cities.

As a Branch Manager at Ella Skin Clinic, you will oversee daily operations, manage a team of skilled professionals, and implement innovative solutions to enhance patient satisfaction and clinic performance. Our Surabaya location is a vibrant hub for beauty and wellness, and we are seeking a visionary leader who can bring their expertise and passion to our team.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure compliance with company policies and procedures.
• Manage and mentor a team of aesthetic and skincare professionals.
• Develop and implement strategic plans to improve clinic performance and patient satisfaction.
• Monitor financial performance and ensure profitability targets are met.
• Collaborate with the regional office to drive business growth and expansion.
• Leverage data analytics tools to track key performance indicators (KPIs) and make data-driven decisions.
• Foster a positive and productive work environment that aligns with our brand values.
• Stay up-to-date with industry trends and best practices in aesthetic and skincare.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in a leadership role within the beauty or healthcare industry.
• Proven track record of successfully managing and growing a clinic or branch.
• Strong understanding of financial management and profitability metrics.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using data analytics tools such as Excel, Google Analytics, or similar software.
• Certification in clinic management or a related field is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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